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Terms & Conditions By booking via 1st-kohsamui.com and it's related online brands the following Terms and Conditions are apply:  Rates:
Rates advertised on this website are only available from 1st-kohsamui.com and it's related online brands and are not available from the hotel directly. Room Rates shown are based on a standard booking request (single or double) and may be subject to change pending requirements, eligibility, seasons and /or blackout dates. Rates shown do not include extra beds, specials arrangements or ad hoc price changes on the hotels behalf. Rates may also have to be adjusted in case of transport requests. In such cases we will submit an updated quote to you by email. Rates are quoted in the currency shown.
Payments:
In order for us to process your booking request your credit card details are required. For your convenience, 1st-kohsamui.com offers secure credit card payments online. Alternatively you may want to submit your credit details by fax. YOUR CREDIT CARD WILL ONLY BE CHARGED ONCE AVAILABILITY HAS BEEN CONFIRMED, that is once your BOOKING RECEIPT / HOTEL VOUCHER has been emailed to the email address provided during your booking process.
We welcome VISA, Master Card, JCB and AMEX. Please note that AMEX or your credit card issuing bank may charge you an additional fee for currency conversions. 1st-kohsamui.com will not be responsible for such charges or any other charges that may occur during the credit card billing process. All payments will be settled in Thai Baht.
Once room availability has been confirmed 1st-kohsamui.com will charge your credit card in Thai Baht for the amount indicated during your booking process (based on the daily exchange rate). In case of special room requests such as extra beds or transfers our Reservation Staff will contact you back by email with an updated quote prior to charging your credit card. Alternative Hotel Selection:
At times 1st-kohsamui.com may not be able to provide the hotel of your choice. In such case our Customer Service Agents will suggest Alternative Hotels matching your criteria of price and location. Check In:
The BOOKING RECEIPT must be presented upon check-in at the hotel. In the unlikely event that the hotel has no booking confirmation at hand, you MUST contact us immediately by phone / email (our offices are open 24/7. You will find our tel./fax/email contact details in our standard email signatures). Our Customer Service Agents will then contact the hotel and initiate all steps to solve the situation. When contacting us please always state your Booking ID.
Failure to contact us will result in a No Show, i.e. will be treated as a failure to check in at your hotel as per the check in date stated in your BOOKING RECEIPT. Late cancellation and No Show policies apply. Amendments:
You may amend your booking request at any time during the booking process. Amendments to your booking request can be submitted through 'My Destinations', our membership program or by contacting our Customer Service Agents. Amendments may be treated as late cancellation. Please refer to our Cancellation Conditions. Extension of Stay:
In case you would like to extend your stay with the hotel you initially booked with through 1st-kohsamui.com, you must contact our Customer Service Center. Please note that any Extensions of Stay arranged directly with the hotel are not covered by 1st-kohsamui.com. Early Check Outs:
If you should need to shorten your stay, we will refund your credit card for the unused room nights UNLESS NOTIFIED OTHERWISE by email. Please be advised that you must cancel the unwanted room nights with us, as well as the hotel, or you will not receive your refund, if applicable. Cancellation of Booking:
Please note that Cancellation Policies vary according destination or season. In order to successfully submit / post your booking request you are required to acknowledge that you have read and understand our Terms / Conditions & Cancellation Policy. Please read below Cancellation Policy carefully.
Once you have submitted your Booking Request the following Cancellation Policies apply:
Regional Cancellation Policies for Thailand, Malaysia, Singapore, Hong Kong, China, Japan, Korea, Taiwan, Macau, Australia, New Zealand, Egypt, Tunisia, Morocco, India, Nepal, Sri Lanka, Indonesia, Philippines, Laos, Vietnam, Cambodia, Myanmar, Brunei, Cuba, Dominican Republic, Brazil, Europe and United States:
If you cancel your booking MORE THAN 14 days preceding your check-in date, a cancellation fee equivalent to 4% of the booking total value or USD 15 will apply, whichever is the greater amount, unless notified otherwise by email. If you cancel your booking WITHIN 14 days preceding your check-in date, we will refund the entire amount of your payment submitted minus 1 (one) night cancellation fee, unless notified otherwise by email.
Peak Season (check-in date 20 Dec - 10 Jan): If you cancel your booking WITHIN 30 days prior to your check-in date you will be charged in full for the entire duration of your stay (i.e. you are subject to a 100% charge and no refund applies), unless notified otherwise by email.
Amendments: All amendment requests for extension nights or additional rooms are subject to room availability. All amendments will incur a fee of USD 15. If the amendment results in a refund of payment (reduction of stay, number of rooms, or number of people booked), a handling fee will be charged on the amount to be refunded equivalent to 4% of the total value or USD 15, whichever is the greater amount, unless notified otherwise by email.
Regional Cancellation Policies for Oman, Bahrain, Qatar, Tanzania, Kenya, Seychelles, UAE and South Africa:
If you cancel your booking MORE THAN 30 days prior to your check-in date, a cancellation fee equivalent to 4% of the booking total value or USD 15 will apply, whichever is the greater amount, unless notified otherwise by email. If you cancel your booking WITHIN 30 days prior to your check-in date you will be charged in full for the entire duration of your stay (i.e. you are subject to a 100% charge and no refund applies), unless notified otherwise by email.
Amendments: All amendment requests for extension nights or additional rooms are subject to room availability. All amendments will incur a fee of USD 15. If the amendment results in a refund of payment (reduction of stay, number of rooms, or number of people booked), a handling fee will be charged on the amount to be refunded equivalent to 4% of the total value or USD 15, whichever is the greater amount, unless notified otherwise by email.
Regional Cancellation Policies for Mauritius, Maldives, Fiji, Polynesia and South Pacific Islands:
Low Season (check-in date 01 May - 31 Oct): If you cancel your booking MORE THAN 14 days prior to your check-in date, a cancellation fee equal to 4% of the total booking value will apply, unless notified otherwise by email. If you cancel your booking WITHIN 14 days prior to your check-in date you will be charged in full for the entire duration of your stay (i.e. you are subject to a 100% charge and no refund applies), unless notified otherwise by email.
High Season (check-in date 01 Nov - 30 Apr): If you cancel your booking MORE THAN 21 days prior to your check-in date, a cancellation fee equal to 4% of the total booking value will apply, unless notified otherwise by email. If you cancel your booking WITHIN 21 days prior to your check-in date you will be charged in full for the entire duration of your stay (i.e. you are subject to a 100% charge and no refund applies), unless notified otherwise by email.
Peak Season (check-in date 20 Dec - 10 Jan): If you cancel your booking MORE THAN 60 days prior to your check-in date, a cancellation fee equal to 4% of the total booking value will apply, unless notified otherwise by email. If you cancel your booking WITHIN 60 days prior to your check-in date you will be charged in full for the entire duration of your stay (i.e. you are subject to a 100% charge and no refund applies), unless notified otherwise by email.
Amendments: All amendment requests for extension nights or additional rooms are subject to room availability. All amendments will incur a fee of USD 15. If the amendment results in a refund of payment (reduction of stay, number of rooms, or number of people booked), a handling fee will be charged on the amount to be refunded equivalent to 4% of the total value or USD 15, whichever is the greater amount, unless notified otherwise by email. How to cancel?
You may submit your notification of cancellation through 'My Reservations', our membership program or by email. Please be advised that we will NOT accept any cancellation requests by phone or fax. Cancellations must show your BOOKING ID and email address you originally used to make your booking. Cancellations are ONLY valid if you receive an email from us confirming receipt of your cancellation. If you have submitted your cancellation and do not receive our confirmation of receipt by email do contact us IMMEDIATELY.
To cancel your Booking Request/s in progress please access 'My Reservations'. - Proceed to 'My Reservations'
- Enter your email address and password (supplied to you by email) and click on 'Log In'
- Select your Booking ID from the drop down menu
- Select 'Cancel Booking Request' and click on 'Submit'
- Select 'Reason for Cancellation', enter comments and click on 'Submit'
To cancel your Booking Request/s in progress by email simply type 'Cancel' into the subject line and return your mail. In all email exchanges you must quote your BOOKING ID in the subject line of your email. No Show (failure to check in at the hotel):
No Shows, i.e. failure to check in at your hotel as per the check in date stated in your BOOKING RECEIPT, are treated as a late cancellation and above cancellation policies apply. Refunds:
1st-kohsamui.com is committed to provide an efficient refund procedure. Refunds will be made in the form of a credit refund. I.e. we will credit the amount charged, minus cancellation fees (if applicable), back to your credit card. Once the refund instructions have been issued to our Merchant Bank, it can take anywhere from 15-45 working days for the proceeds to show in your account.
Requests for refunds will have to be submitted at least 2 (TWO) weeks after the check out date. Refund requests received later than 14 (FOURTEEN) days cannot be honored. Complaints:
We do hear you. Any complaint regarding the supply of a service should be brought to our attention as early as possible and within 1 month of the date of service. To initiate a complaint about the hotel or our services please send an email to reservations. Please always include your Booking I.D. for reference. Any complaint received after 1 month will not be investigated. We will abide by the following time-scales:
- an acknowledgement sent within 3 working days
- a progress update within 10 working days
- a substantive reply and conclusion within 14 working days
Please note that we do not accept complaints by fax or by phone. When describing your case please be precise and short as possible, so our Quality Assurance Department can investigate the case. In order to investigate and resolve a complaint, we require supporting documents such as receipts, and acknowledgement of the complaint from the accommodation or service provider (hotel). Without such written documentation, complaints cannot be investigated. How to contact 1st-kohsamui.com?
As a customer of 1st-kohsamui.com you will obtain access to 'My Reservations', our advanced membership program. 'My Reservations' gives you full control over your booking requests, is a breeze to use and has been designed to make booking amendments convenient, secure and confidential.
Throughout the Booking Process you are also welcome to contact us by email, online, phone or fax. Our Customer Service Agents happy to assist. Detailed contact details are provided by email once you initiated your booking process. For email contacts please follow all steps as outlined in your Booking Status Update mail. In all communications please clearly state your name and the 1st-kohsamui.com BOOKING ID. In all email exchanges, please make sure that the BOOKING ID is included in the subject line of your message. Complaints:
We do hear you. Any complaint regarding the supply of a service should be brought to our attention as early as possible and within 1 month of the date of service. To initiate a complaint about the hotel or our services please send an email to reservations. Please always include your Booking I.D. for reference. Any complaint received after 1 month will not be investigated. We will abide by the following time-scales: - an acknowledgement sent within 3 working days
- a progress update within 10 working days
- a substantive reply and conclusion within 14 working days
Please note that we do not accept complaints by fax or by phone. When describing your case please be precise and short as possible, so our Quality Assurance Department can investigate the case. In order to investigate and resolve a complaint, we require supporting documents such as receipts, and acknowledgement of the complaint from the accommodation or service provider (hotel). Without such written documentation, complaints cannot be investigated. How to contact 1st-kohsamui.com?
As a customer of 1st-kohsamui.com you will obtain access to 'My Reservations', our advanced membership program. 'My Reservations' gives you full control over your booking requests, is a breeze to use and has been designed to make booking amendments convenient, secure and confidential.
Throughout the Booking Process you are also welcome to contact us by email, online, phone or fax. Our Customer Service Agents happy to assist. Detailed contact details are provided by email once you initiated your booking process. For email contacts please follow all steps as outlined in your Booking Status Update mail. In all communications please clearly state your name and the 1st-kohsamui.com BOOKING ID. In all email exchanges, please make sure that the BOOKING ID is included in the subject line of your message. Disclaimer:
1st-kohsamui.com makes every effort to ensure that any materials or rates displayed on this website are accurate at the date of issue. Changes in market conditions or circumstances may occur after the issue date which may make information displayed on this website no longer accurate or no longer reflect the current position. 1st-kohsamui.com hereby expressly disclaims any representation, warranty or undertaking in relation to the accuracy, completeness, quality or adequacy of any contents of this website. All offers, prices, and conditions of sale may be subject to change without notice including eligibility, minimum or maximum stays, seasons and / or blackout dates, and / or other conditions / restrictions.
1st-kohsamui.com will not be responsible for any losses if, for any reason, the debit / credit card, billing address and / or credit card verification number cannot be verified in a timely manner, nor are we responsible for any changes in rates or any other charges that may occur during the verification or billing process.
1st-kohsamui.com makes every effort to work with hotels which provide an acceptable standard of service and accommodation for the price paid. 1st-kohsamui.com hereby expressly disclaims any representation, warranty or undertaking in relation to the quality or adequacy of any hotel listed on our website.
1st-kohsamui.com will not be liable to pay any compensation if we (the company) or you (the customer) are forced to cancel or in any way change your booking as a result of situations outside our control which we, nor our suppliers, could foresee or avoid, even with all due care. For example war or threat of war, civil strife, industrial disputes, natural disaster or terrorist activity.
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